We’re thrilled to announce that Kayleigh Stevenson has stepped into the newly created role of Service Delivery Manager. After 9 years at Derwent fm, Kayleigh brings a wealth of knowledge and a proven track record of success to this position. Her passion for collaboration and focus on delivering exceptional experiences make her the perfect choice for this important role.

Kayleigh’s role is about ensuring that the experience we provide – both for students and clients – meets and exceeds expectations. Key areas of focus include:

• Building even closer relationships with clients, students and stakeholders across Derwent fm and the PfP Group.
• Shape and refine the customer journey, ensuring it aligns with the expectations of students and clients.
• Improve the overall student experience by implementing fresh, innovative ideas.

Making A Difference

This role is about more than just processes – it’s about the people we serve. Kayleigh will be looking at ways we can add extra value, including:

• Volunteering initiatives: Empowering students and colleagues to give back to their communities.
• Emerging talent: Offering opportunities for students to grow their skills and careers through training, internships, and partnerships.
• Sustainability initiatives: Helping us create greener, more sustainable living spaces.

Why this Role Matters

As the student housing sector continues to evolve, so do the expectations of students and their families. We know that creating a great experience goes beyond the basics – it’s about understanding the unique needs of every student and client.

With her deep expertise and dedication, Kayleigh will help us ensure that every interaction reflects our commitment to excellence. By putting students and clients at the heart of everything we do, she will drive meaningful improvements that set Derwent fm apart.

We can’t wait to see the positive impact this new role will have as we work together to create outstanding experiences for all.

Author: Amy Daniels, Marketing Executive