Case Study, Parish Hall, Egham

Background

Size: 100 Bedrooms

Location:Royal Holloway University Of London

Overview: Parish Hall, part of the Egham Gateway regeneration project by Places for People, offers modern student accommodation near Royal Holloway University. Derwent FM has managed this facility since its inception, providing a variety of living options including cluster flats and studios.

Management Transition: We were involved with the site from an early stage and transitioned into a full Student Property Management contract on completion of the build.

Services

Derwent FM provides a full Socially Impactful Third Party Property Management service, including:

Design and Build: Early involvement in the design and build stage ensured the property was optimised for purpose, from layout to furniture selection.

Student Property Management: We provide a full suite of services, including lettings, marketing, day-to-day maintenance, hard and soft facilities maintenance. The onsite team ensures a clean, safe, and comfortable environment for students, allowing them to focus on their studies.

Facilities Management: Our facilities management services cover a wide range of areas, including planned and reactive maintenance, on-site management, 24-hour helpdesk support, security, cleaning (routine, periodic, and reactive), window cleaning, waste management and recycling, HSQE (health, safety, quality, and environmental) management, laundry service, pest control, hard services (fabric maintenance, mechanical and electrical works, plumbing), and statutory and mandatory services

Marketing Plan: Our digital marketing strategies target the 18-24 age group, leveraging techniques like social media campaigns and SEO. We collaborate with leading student letting portals, ensuring maximum visibility for properties in our management. We have excellent relationships with international agents to promote properties worldwide.

Student Bookings: An efficient online booking system streamlines reservations, providing a hassle-free experience for landlords and tenants.

Sustainability on Site

• Initiatives: Derwent FM’s structured maintenance and resource optimisation enhance operational efficiency, reducing downtime and maintenance issues.

Student Wellbeing

• Engagement: Engaging with residents through feedback mechanisms and regular events to foster a sense of community.

Student Crowd Feedback 

“Parish Hall offers a welcoming and secure environment, fostering a clean, quiet, and supportive atmosphere. The reception staff and security team consistently provide exceptional helpfulness. It has a great location as well. Overall, I think it stands out as the premier living choice within this town for students.”