Case Study, All Saints Green, Norwich

Background

Size: 228 Bedrooms

Location: Norwich

Overview: Situated within All Saints Green, a Grade II listed building, once part of Norwich’s historic city wall, the area is now fully renovated with a landscaped public square and gardens. Our Student Accommodation site is a state-of-the-art development, purpose-built in September 2015.

Management Transition: Derwent FM ensures high standards by managing to the Accommodation Network UK Code of Practice, providing excellent health, safety, maintenance, and student liaison.

Services

Derwent FM provides a full Socially Impactful Third Party Property Management service, including:

Student Property Management: Derwent FM provides a full suite of services, including lettings, marketing, day-to-day maintenance, hard and soft facilities maintenance. The onsite team ensures a clean, safe, and comfortable environment for students, allowing them to focus on their studies.

Marketing Plan: We emphasise unique selling points such as proximity to campus, modern amenities, and affordability. Our digital marketing strategies target the 18-24 age group, leveraging techniques like social media campaigns and SEO. We collaborate with leading student letting portals, ensuring maximum visibility for properties in our management. We have excellent relationships with international agents to promote properties worldwide.

Student Bookings: An efficient online booking system streamlines reservations, providing a hassle-free experience for landlords and tenants.

Facilities Management: We provide a range of services such as 24-hour helpdesk support, security, cleaning (routine, periodic, and reactive), window cleaning, waste management and recycling, HSQE (health, safety, quality, and environmental) management, laundry service, pest control, hard services (fabric maintenance, mechanical and electrical works, plumbing), and statutory and mandatory services

Sustainability on Site

Initiatives: Derwent FM manages secure cycle storage and a bike hire service to promote eco-friendly travel.

Student Wellbeing

Engagement:  Our team at AUB actively supports student wellbeing through a robust program. This includes on-site wellbeing events, social gatherings, charity collaborations, and initiatives promoting diversity and inclusion.

Student Crowd Feedback 

“The staff at ASG have been nothing but lovely and polite, always happy to help. The building is kept perfectly and the rooms are amazing quality.”