Case Study, University of Gloucestershire

Background

Size: 794 Bedrooms

Location: The Pittville campus at the University of Gloucestershire

Overview: The campus  comprises 218 existing student bedrooms and 576 new units. In addition to purpose built student accommodation, it features a refectory, bar, gym, study spaces, and offices for over 150 University Administration staff.

Management Transition: In collaboration with the University, Derwent Living and Bouygues UK (Uliving) facilitated the refurbishment of 218 existing student bedrooms. Simultaneously, the University constructed 576 new units. Following the completion of works, Derwent FM transitioned into a student  management contract.

Services

• Facilities Management: Derwent FM delivers excellence in both hard and soft facilities management across the sites at the University of Gloucestershire.
• On-site Team: Our professional team ensures a safe and welcoming environment for students, staff, and visitors. Services include helpdesk, reception, site management, security, and cleaning, allowing everyone to focus on academic studies.
• First Impressions: Our Estates and grounds maintenance team maintains the estate, recognising the importance of first impressions for our partners.
• Utility Management: We oversee the utilities management at the student accommodation, using our existing relationships with suppliers and balancing cost reduction with sustainability.
• Conferencing: Choosing to offer conferencing accommodation to maximise the asset value, our team arrange hotel-style conference cleaning services, securing income during traditional void periods.

Sustainability on Site

• Sustainable Development: Pittville Campus received an Excellent rating from the Building Research Establishment’s BREEAM environmental credentials scoring method.
• Waste Management: To ensure a clear focus on sustainability, we ensure effective waste management with a strong emphasis on recycling as part of our services.

Student Wellbeing

• Proactive feedback: Regular consultations with residents, faculty, and the University team allow us to evolve our services continually, adding value, enhancing the student experience and optimising customer satisfaction.

Testimonial

“Our building is entirely managed by Derwent fm. I personally have a personal relationship with members of staff from the beginning to make sure that we can make all the student in halls happy it means there has to be a really close relationship.

Derwent FM is a very strong partner with the university and also the accommodation team who really does help provide an excellent service for the 800 students that we have living on site.”

Steven Burrows, Accommodations Manager, University of Gloucestershire